Returns

Returns at a glance

• Request a return within 30 calendar days after delivery.
• Send it within 14 calendar days after we provide return instructions.
• For a change-of-mind return, items must be unworn, unaltered and undamaged; you pay the return postage.
• We do not charge a restocking fee or deduct the original free standard shipping.
• Eligible refunds are issued within 7 business days after we receive the return.

30-day returns

We want you to feel confident about your Exaltare piece. You may request a return within 30 calendar days after your order is delivered. Email care@exaltarediamonds.com with your order number or other proof of purchase and the item you would like to return. You do not need to give a reason for changing your mind.

Return condition

Change-of-mind returns must be unworn, unaltered and undamaged. You may carefully inspect your jewelry as you would in a store. Please return the complete piece, including both earrings and their backs when sold as a pair, together with the box, accessories and IGI certificate supplied with it. Earrings and discounted items are eligible on the same terms as our other jewelry.

If packaging, a certificate or an accessory is missing, tell us when requesting your return so we can explain your options. We will not make an undisclosed deduction from your refund. These condition requirements do not limit your rights when an item arrives damaged, is faulty or does not match its description.

How to send your return

1. Contact us within the 30-day request window.
2. We will email the return instructions and correct return address. Please wait for these instructions before sending your jewelry; do not send it to an address on the original parcel without checking with us.
3. Send the item within 14 calendar days after we provide the instructions. If our response is delayed, your timely request remains valid. Contact us if you need help meeting the send-back deadline.
4. Pack the jewelry securely and retain proof of shipment. We recommend a tracked service and insurance appropriate to the value of the jewelry.

Return shipping and fees

For a change-of-mind return, you pay the return postage and any insurance you choose. We do not charge a restocking fee. If you ask us to arrange a paid return label, we will tell you its price and obtain your agreement before charging it or deducting it from a refund.

If we sent the wrong item, your item arrived damaged, or the return concerns a covered defect, contact us first. We will arrange and pay for the necessary return shipment. Do not purchase a shipping service for these cases before we have agreed on the return arrangements.

Refunds

We will inspect your return and issue an eligible refund within 7 business days after receiving it. Business days are Monday through Friday, excluding U.S. federal holidays. If there is an issue with the return, we will explain it by email rather than make an unexplained deduction.

Refunds go to the original payment method and include the amount paid for the returned item and its refundable sales tax. We do not deduct the cost of the original free standard shipping. Any optional expedited shipping charge you selected is not refunded for a change-of-mind return, unless required by law. If the return is due to our error, damage on arrival or a covered defect, we also refund the original delivery charges attributable to the affected item. Your bank or payment provider may need additional time to post a refund after we issue it.

If the original payment method cannot receive a refund, we will work with you on a lawful alternative. We do not substitute store credit for a refund without your agreement.

Exchanges and gifts

To request another size or style, contact us before returning your order. We will explain availability and whether a return and a new order is the simplest option. For gifts, the purchaser or recipient may request return instructions with proof of purchase; any refund goes to the original payment method.

Order changes, damage or faults

Email us as soon as possible to request an order change or cancellation. We will confirm whether we can stop or change the order before it ships. If it has already shipped, the return policy above applies.

If something is damaged, missing, incorrect or faulty, contact us with your order information and a description of the issue. Photos of the piece and packaging can help us investigate, but contact us even if you cannot provide them. The 30-day change-of-mind window does not replace your rights for faulty or misdescribed goods or the Exaltare warranty.

Your rights

This policy is in addition to any rights you have under applicable consumer law. Legally required cancellation and refund rights, including rights for delayed or unshipped orders, are not restricted by this policy. The terms provided when you ordered continue to apply to that order; later policy changes do not take away those rights.