Warranty

Warranty at a glance

• Coverage lasts one year from the original delivery date.
• Manufacturing defects are covered, including a loose or lost stone caused by a manufacturing defect.
• We cover approved warranty parts, labor and the shipping we arrange.
• Contact us before sending a piece so we can provide inspection and shipping instructions.

Our one-year limited warranty

EXALTARE DIAMONDS warrants jewelry purchased from exaltarediamonds.com against defects in materials and workmanship for one year from the date the original order is delivered. Coverage follows the jewelry during that period, including when it is given as a gift. Please retain the order confirmation or other proof of purchase so we can verify the original delivery date.

This warranty covers manufacturing defects in the jewelry, including its setting, clasp, posts, backs and other components. A loose or lost stone caused by a manufacturing defect is covered. Ordinary use does not by itself make a claim ineligible.

What we will do

For a covered defect, we will repair the piece at no charge or replace it with the same item. If the same item is unavailable, we will offer a comparable replacement for your approval. If we cannot provide a suitable repair or a replacement you accept within a reasonable time, we will refund the purchase price of the affected item and its refundable sales tax. We will not substitute a materially different design without your agreement.

We pay for covered parts, labor and the shipping we arrange for warranty service. Contact us before sending the piece so we can provide the correct shipping instructions. We do not charge an inspection fee for a warranty claim. If an issue is outside this warranty and a paid service is available, we will explain the proposed work and price and obtain your agreement before proceeding. You can decline paid work.

What this warranty does not cover

This limited warranty does not cover loss or theft of the entire piece, accidental damage, or damage caused by misuse, improper care, impact or unauthorized alteration. It also does not cover ordinary cosmetic wear, such as surface scratches, tarnish or gradual wear of rhodium plating. A manufacturing defect is not excluded simply because it affects a finish or plated surface.

Having your jewelry maintained or repaired by another jeweler does not automatically void this warranty. We may exclude the particular damage caused by that work, but unrelated covered defects remain eligible. Lost stones are assessed according to their cause; they are not automatically excluded.

How to request service

1. Email care@exaltarediamonds.com with your order number or other proof of purchase, a description of the problem and, if available, clear photos.
2. Stop wearing the piece if a stone, post or clasp appears loose. We will tell you whether an inspection is needed and provide the return instructions and shipping arrangements.
3. After inspection, we will explain the findings, proposed remedy and expected service timing. We will keep you informed if that timing changes.

You do not need the original packaging to make a warranty claim. Please notify us when you discover a problem during the warranty period. A claim made during that period remains eligible for assessment even if inspection or service takes place afterward.

Repair or replacement does not shorten the remaining original one-year warranty. Any longer protection required by law continues to apply.

Warrantor and contact

Warrantor: EXALTARE DIAMONDS
Email: care@exaltarediamonds.com

Contact us for a copy of these terms or help starting a claim. The address for sending a piece for inspection may differ from our business mailing address; obtain return instructions first.

Your legal rights

This warranty gives you specific legal rights, and you may also have other rights which vary from State to State.

This limited warranty does not exclude or limit any implied warranty or other remedy that applicable law provides. It does not replace the separate 30-day change-of-mind return policy.